### Clutch 2026 Top Virtual Assistant Company
### Top Medical Billing Company
### Managed Virtual Medical Assistants

## Our history

### Twenty years of building _better human support._
HelpSquad did not start as a healthcare BPO. It started as a question: why is it so hard for a real person to help a real customer when they need it? Two decades, six global delivery and operations hubs, and one healthcare arm later, we are still answering that question - now with Managed Virtual Medical Assistants at the center of the work.

[Talk with us →](https://calendly.com/d/339-d8f-b2b/helpsquad-intro-and-discovery) [See the timeline](/content/about/history/#timeline/index.html)

## From our CEO
### Why we started _HelpSquad Health._
Jason O'Neill on the origin of HelpSquad, the shift into healthcare, and why "embedded, not outsourced" is more than a tagline for us.

### The timeline
## Connecting with patients and customers, _one decade at a time._

1.    
    **2005**  
    ### The foundation.  
    Michael Kansky founded LiveHelpNow, a chat software company built on one idea: give businesses a better way to talk to their customers. For a decade the team shipped award-winning help desk and live chat tools still used by thousands of brands today.

2.    
    **2015**  
    ### The managed service revolution.  
    Clients had the tools, but not the people to run them. HelpSquad launched to fix that - introducing 24/7 live chat support and the Six-Squad Structure, an operational model built for accountability and specialisation that traditional call centers could not match.

3.    
    **2020**  
    ### Global resilience.  
    As demand for 24/7 coverage grew, we opened strategic operations hubs in the Philippines and South Africa. The expansion meant uninterrupted service for our clients and access to an elite global talent pool of customer service professionals.

4.    
    **2023**  
    ### Healthcare expansion.  
    Many of our clients were already healthcare practices, so we built a dedicated healthcare arm: fully managed call center teams, virtual medical assistants, front- and back-office support, and medical billing. HIPAA-compliant, BAA at the company level.

5.  **2025**  
    ### Innovation and excellence.  
    Today HelpSquad is recognised as a Top 15 Global Business Process Outsourcing company by Clutch. We integrate proprietary AI tools into every workflow so human empathy and machine precision work together - never the other way around.

## From the blog
### Stories from _the work._

**The Brand-Embedded Blueprint: Why White Label Onboarding is the Foundation of Your Success**  
White label BPO onboarding is the difference between a vendor and a true brand extension. Here is how the first week shapes years of customer service.  
[Apr 20, 2026·Maria Rush](/content/blog/invicible-white-label-onboarding-guide/index.html)

**Who Uses White-Label BPO? 9 Industries That Use It Most and Why**  
See which 9 industries rely on white label BPO most, from agencies and ecommerce to MSPs, and why brand-embedded support beats traditional outsourcing.  
[Mar 17, 2026·Maria Rush](/content/blog/who-uses-white-label-bpo/index.html)

**Essential Virtual Assistant Tools, Software & Platforms in 2025**  
The problem isn't finding work as a VA, it's juggling 12 apps badly. Here's the 2025 stack of tools virtual assistants actually use to stay sane.  
[Jul 31, 2024·Mary Dellosa](/content/blog/essential-virtual-assistant-tools-2025/index.html)

## Ready to write the next chapter?  
### Let's build the squad _your practice actually needs._  
A 30-minute call. We'll listen to the work, map an engagement model, and tell you honestly if we are a fit.