# A dedicated extension of your team. _Not an answering service._ We build Managed Virtual Medical Assistant teams that feel like they work for your practice, not for us - vetted, HIPAA-trained, and measured the way you measure. Healthcare is our deepest bench, but we also run dedicated support teams for e-commerce, SaaS, home services, and other industries that need dependable humans at scale. ## Interactive world map showing HelpSquad's global presence across six countries: United States (Pennsylvania headquarters and Wyoming), Philippines, India, South Africa, Ukraine, and Germany. ### One company. Six countries. _Always on._ Headquartered in Doylestown, Pennsylvania. Operating across six countries so your patients are never sent to voicemail. | | | | --- | --- | | **Countries** | 6 | | **Continents** | 4 | | **24/7 Coverage** | Yes | | **Agents working** | 147+ | ## Pick the level of management _that fits your team._ Every practice and every business runs differently. We have three engagement models so you get the coverage you want and own only the parts you actually want to manage. ### 01. You lead #### Staff augmentation Add dedicated support professionals that you manage day to day. We handle hiring, HR, payroll, and continuity so you get dependable coverage without the overhead. ### 02. We lead #### Fully managed team HelpSquad becomes your support team. We take ownership of training, QA, performance management, and daily operations so you can offload the management burden. ### 03. Your brand, our team #### White-labeled experience Our team works on behalf of your agency or practice so you can deliver excellent support under your own brand. ## Our core pillars ### Consistent. Secure. _Built to scale with you._ Reliable support is not a feature you bolt on. It is the operating model. These three pillars are how we make the work sound and feel the same whether you have one assistant or a fully managed team. 01. ### Operational excellence and clear accountability. - Service-minded, detail-oriented remote professionals who are experienced in patient and customer communication. - Managed coaching and QA - dedicated team leaders own training, daily support, and reporting. - Standardized onboarding - we document your playbooks, scripts, and escalation paths so performance stays steady even as you grow. 02. ### Security and compliance you can trust. - HIPAA-compliant workflows and a BAA at the company level - not with individual agents. - Secure virtual desktop for every EHR session, with no copy, paste, or download of PHI. - Role-based access, documented procedures, and privacy-first operations baked into how we work. 03. ### Flexibility at the scale you actually need. - Start with a single virtual medical assistant and scale into a full managed team without restaffing. - Coverage that flexes for peak hours, overflow, seasonal demand, after-hours, or 24/7/365 operations. - No lock-in training schemes. Pay only for hours worked, with zero setup or replacement fees. 04. ### Practical technology that supports humans. - Human-in-the-loop assistive AI that speeds up routine tasks while humans stay responsible for empathy, judgment, and accuracy. - Workflow-first design built around how practices and call centers actually run - scheduling rules, intake pathways, message routing, and escalation. - Tool compatibility - we work inside your existing systems and channels, or layer our own where it improves outcomes. ## Real people. _Real work. Real patients._ ### Meet the squad A few of the HIPAA-trained virtual medical assistants and team leads who represent practices like yours every day. ### Chrizsa _Q: Virtual Medical Assistant_ ### Ena _Q: Virtual Medical Assistant_ ### Mary Nel _Q: Training & Implementation Manager_ ### Jenny _Q: Team Lead_ ## By the numbers ### The world's most ambitious brands _rely on our squads every day._ - **99.9%** System uptime - **Top 15** Clutch Global BPO 2026 - **6** Global delivery and operations - **11 yrs** In business, debt-free ## Industries we serve ### Healthcare-first. _Industry-versatile._ For over a decade we have built support teams for market-leading companies across these sectors. ### Healthcare - HIPAA + PCI compliant. Virtual medical assistants, billing, prior auth. ### E-commerce - Scalable live support and order operations. ### Home services - Lead capture, appointment setting, dispatch support. ### Travel & tourism - Guest services and booking management. ### Technology / SaaS - 24/7 tier-one customer support and after-hours triage. ### Professional services - Qualified lead capture, intake, and scheduling. ## Client Testimonials ### HelpSquad feels like part of our practice - not an outsourced team. - **Dr. Maria Rhode, DMD** _Owner ยท Imagine Advanced Dental Arts, Lawrenceville, NJ_ > Having a real person in the live chat is what we were looking for. HelpSquad has provided us with a good business model and support over the past 3 years. Today we see them as part of our team. ## In their words ### Quiet proof _from long-term clients._ > **Mason Bottle** >The price is excellent for the quality of the service. Agents and coaches learn quickly and give customers an authentic experience with our brand. > **VELLO** > We achieved record quality-control scores while delivering approximately 33% labor cost savings. ## Our office ### US-managed from _Doylestown, PA._ Founders, account managers, and escalation paths live on US time. Offshore for capacity, onshore for accountability. **436 N Main St #1105** _Doylestown, PA 18901, USA_ ## Let's build the squad _your practice actually needs._ A 30-minute call. We'll listen to the work, map an engagement model, and tell you honestly if we are a fit.