Business process outsourcing

BPO that behaves like an extension of your team.

HelpSquad is an end-to-end managed BPO partner for healthcare, e-commerce, SaaS, home services, and every industry that needs dependable humans at scale. US-managed from Doylestown, PA. Founded 2015. Top 15 Clutch Global BPO.

From $8/hr · US-managed · HIPAA + PCI + SOC 2 aware · Live in ~2 weeks

99.9% System uptime

Proprietary infrastructure keeps the phones answered.

Top 15 Clutch Global BPO 2026

Recognized for elite service and verified client outcomes.

Global delivery and operations

USA, Philippines, India, South Africa, Ukraine, and Germany.

11 yrs

In business, debt-free.

Recognized by Clutch

Top 2026 Awards for US BPO, Back Office Outsourcing, and Virtual Assistants

What clients say on Clutch.

Unfiltered, third-party-verified reviews pulled live from our Clutch profile.

5.0

Verified client reviews

Client Reviews

“The entire team communicates promptly and with great attention to detail.” - Managing Partner, Vello Property ManagementVerified Review
“The distinction here is their personalized level of service and broad technical depth for the cost.” - Product Management Executive, National UniversityVerified Review
“I had such a good experience working with them.” - Manager of Customer Success, LiveHelpNow LLCVerified Review
“We’re impressed with their attention to detail. They’ve also never done the same mistake twice.” - Executive, Imagine Advanced Dental ArtsVerified Review
“I don’t have any complaints at all.” - CEO, ReVerbVerified Review
“HelpSquad is very easy to work with and always willing to make changes on the fly with little to no delay.” - Director, RestoreVerified Review
“Their responsiveness is impressive.” - Director of Marketing, Mason BottleVerified Review
“HelpSquad gave us the freedom to focus on more important tasks.” - Manager of Sales, Big Month SurveyVerified Review
“The team has been responsive and helpful.” - Department Director, Azzur GroupVerified Review
“They listened to our specific needs and tailored a solution that fit us.” - Managing Partner, InsaneLabVerified Review
“They are very responsive.” - Owner, New Horizon MoversVerified Review

Why HelpSquad BPO

Managed by us. Accountable to you.

Why a managed BPO engagement outperforms a freelance marketplace or a hands-off staffing vendor.

01. Full-stack back office and front office.

Customer service, scheduling, lead capture, data entry, billing, and outreach - managed end-to-end. One partner, not five vendors and a freelancer.

02. Managed by us. Accountable to you.

US-based account management. Dedicated agents trained on your SOPs, tools, and voice. Weekly QA, monthly performance reviews, and a real escalation path when anything is off.

03. Compliance where it matters.

HIPAA + BAA for healthcare. PCI DSS for payments. SOC 2 controls for data handling. Encrypted channels, auditable access logs, and incident-response playbooks.

04. US-managed, globally staffed.

Account leadership in Doylestown, PA. Customer-facing teams across the Philippines and South Africa, back-office and billing in India, technical and EU operations from Ukraine and Germany. Matched to your work, language, and budget.

Industries we serve

Healthcare is our deepest bench. We also serve every industry that needs dependable humans at scale.

01. Healthcare
Managed Virtual Medical Assistants, call centers, medical billing, prior auth, and patient outreach. HIPAA-compliant and trained on every major EHR.

02. E-commerce
Order support, returns and refunds, customer service, chat coverage, and seasonal surge staffing. Integrated with Shopify, Zendesk, Gorgias, and more.

03. SaaS & Technology
24/7 tier-one support, after-hours triage, onboarding assistance, and knowledge-base management. Integrated with Intercom, Zendesk, Freshdesk, and more.

04. Home services
Lead capture, appointment setting, dispatch support, and after-hours coverage. Integrated with ServiceTitan, Housecall Pro, Jobber, and more.

05. Real estate
Lead qualification, showing coordination, listing management, and after-hours answer service. Integrated with major CRM platforms.

06. Legal & professional services
Qualified lead capture, intake, client communication, and back-office administrative work. Compliant with practice-specific requirements.

07. Financial services
Customer service, account management, payment processing support, and compliance-sensitive workflows. PCI DSS and SOC 2 aware.

08. Education
Student support, enrollment inquiries, financial-aid intake, and administrative overflow. Compliant with FERPA and institution-specific rules.

Services

Full-stack BPO services. Mix and match.

01. Customer Service Outsourcing
Multichannel support: chat, voice, email, SMS. Agents trained on your tools, tone, and escalation rules.

02. Call Center Outsourcing
24/7 inbound and outbound call coverage. Scheduling, triage, qualified lead capture, and after-hours overflow.

03. Live Chat Outsourcing
24/7 managed live chat on your website. Agents who learn your product, answer real questions, escalate at the right moment.

04. Virtual Assistants
Dedicated remote assistants for admin, research, outreach, and operations. Single VA or full teams.

05. Virtual Receptionists
Professional receptionists answering your phones. A real person who knows your business takes every call.

06. P2P Campaigns
Peer-to-peer outbound messaging at scale. Outreach, reminders, reactivation - compliant, human, never spammy.

07. Knowledge Base Management
Build and maintain the help center, SOPs, and agent scripts. Keep documentation alive, not archived.

08. White-Label BPO
Our teams, your brand. Deliver support under your own name. Popular with agencies and platforms.