Effortless outsourcing. Exceptional results.
Customer support is not just a role. It is the foundation of the relationship. HelpSquad gives you trained, reliable agents who become part of your team. Not a contractor on the other end of a ticket queue.
From $8/hr · Flexible contract terms · 24/7 coverage available · PCI compliant
Recognized by Clutch
2026 US awards for customer support and virtual assistants
Verified client reviews
What clients say on Clutch.
Unfiltered, third-party-verified reviews pulled live from our Clutch profile.
HelpSquad Clutch Review Widget
5.0
Customer service in production
What outsourced CX actually feels like to your customers.
A property-management firm running 18 hours of unified-inbox guest comms, a medical brand on year nine of on-brand patient chat, and a European hearing-products seller hitting +25% CSAT in a single month.
Transparent pricing
Simple rates. Nothing to hide.
We publish our rates because we're proud of them. No hidden fees, no bait-and-switch. Engagements typically start at 20 hours per week, and every rate includes our HIPAA-compliant technology and the backing of a US-based company.
$8-$13/hour for staffing.
Managed teams custom-priced.
Back Office (Digital)
$8-10 per hour | digital-only · email + chat
- Billing, claims, AR, data entry
- Admin, research, scribe
- Experienced on your EHR
- HIPAA BAA + virtual desktop
- Dedicated account manager
Most popular
Patient-Facing (Voice)
$10-13 per hour · phone + video
- Front desk, scheduling, intake
- Experienced on your EHR
- Screened for clear US-patient communication
- HIPAA BAA + virtual desktop
- Dedicated account manager
Industries
We speak your customer's language.
Agents are trained on your vertical - the tools, the terminology, the regulations, the common questions. We build a playbook with you, not a generic script.
Frequently asked
Answers before you ask.
What is HelpSquad?
A managed customer service and virtual assistant provider for healthcare practices, e-commerce, SaaS, real estate, legal, and more. 24/7 live chat, phone, email, and SMS coverage, plus back-office support. US-managed from Doylestown, PA.
Why outsource vs. hire in-house?
You get trained coverage instantly without recruiting, onboarding, HR, or scheduling headaches. Scale up for peak seasons and down between them without hiring and firing. Most clients save 30-50% vs. the loaded cost of in-house staffing.
How does it actually work?
Kickoff call, role design, candidate pre-qualification, your interview round, industry-specific onboarding. Most clients are live in about two weeks. We integrate with your CRM, helpdesk, and communication tools.
Partner with HelpSquad for customer service excellence.
Running a business is hard enough. Handling support should not slow you down. HelpSquad takes the customer communication work off your plate so you can stay focused on product, operations, and growth.
"Having a real person on the other end is what we were looking for. HelpSquad feels like part of our team."
H.E.R. Accessories · 3-year client
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Stop losing customers to unanswered questions.
A 30-minute call. We'll listen to the work, scope the coverage, and tell you honestly if we are a fit.