Healthcare BPO
Managed by our experts, dedicated to your practice.
End-to-end healthcare business process outsourcing - Virtual Medical Assistants, call center teams, medical billing, prior authorizations, and patient outreach. HIPAA-compliant by design, trained on major EHRs, managed by our US-based account team.
Schedule a free consultation → See services
From $8/hr·HIPAA + BAA at company level·US-managed from Doylestown, PA·Live in ~2 weeks
Recognized by Clutch
Top 2026 Awards for Claims Processing, Medical Billing, and Virtual Assistants
What clients say on Clutch.
Unfiltered, third-party-verified reviews pulled live from our Clutch profile.
5.0
"The entire team communicates promptly and with great attention to detail."
Managing Partner, Vello Property ManagementVerified Review
"The distinction here is their personalized level of service and broad technical depth for the cost."
Product Management Executive, National UniversityVerified Review
"I had such a good experience working with them."
Manager of Customer Success, LiveHelpNow LLCVerified Review
One partner. End-to-end operations.
What makes HelpSquad healthcare BPO different from a freelance marketplace or a generic staffing vendor.
01
Full-stack back office and front office.
Scheduling, insurance verification, intake, billing, AR follow-up, patient communication, marketing support - one managed partner, not five freelancers and a call center vendor.
02
HIPAA-compliant by design.
BAA signed at the company level. Encrypted channels, secure virtual desktops, per-agent HIPAA training records, per-engagement access logs, audit-ready reporting.
03
Trained on healthcare workflows.
Medical terminology, triage escalation, payer-specific rules, specialty-specific coding - the team is drilled on healthcare before they ever log into your EHR.
04
US-managed, globally staffed.
Account leadership based in Doylestown, PA. Patient-facing staff primarily in the Philippines (empathetic communication, neutral accent, strong English). Back-office staff across the Philippines and South Africa.
Compliance is the product.
HIPAA at healthcare-BPO scale means documented training, auditable access logs, and incident-response playbooks that hold up in a survey or breach investigation.
- We sign a BAA for the whole company. This gives you real legal protection and shows we take full responsibility for your data.
- We keep detailed records of every specialist's training and login activity. You will always have a clear trail for your audits.
- All communication stays safe with encrypted channels and secure logins. We block any copying or downloading of sensitive patient files.
- Our team goes through regular HIPAA training and frequent internal audits to make sure we stay compliant every day.
Everything a healthcare operator actually needs.
Choose from six service categories. Mix and match what you need. Add more services later as you see the results.
01 Virtual Medical Assistants → Dedicated clinical assistants who work directly with your providers. They handle live scribing, chart updates, and patient follow-ups so your doctors can focus entirely on patient care.
02 Call Center Teams → Professional support for high volume patient calls. Our teams manage all inbound and outbound communication around the clock, providing 24/7 coverage for inquiries and patient triage.
03 Medical Billing & Claims → End-to-end revenue cycle: coding, claims, denials, AR follow-up, patient-responsibility.
04 Front Desk & Scheduling → Virtual front-desk coverage, new-patient scheduling, reminder flows, and waitlist management inside your EHR.
05 Prior Authorizations → Payor-specific prior-auth workflows, documentation chasing, and status tracking. Fewer bumped procedures, cleaner case starts.
06 Patient Outreach & Marketing → Recall campaigns, lapsed-patient reactivation, local SEO, Google review management, and social media support.
Every healthcare operator type. One playbook each.
Primary care to hospital systems, solo practices to DSOs. Specialty-specific playbooks for each.
Patient communication is the differentiator.
In a managed BPO, the back-office can be invisible - but the patient-facing voice can't be. We screen, train, and monitor every agent for accent clarity and patient-friendly tone, because that's the difference between a 5-star call and a complaint.
- Voice + writing assessment before the interview round
- Accent-screened for clear US-patient communication
- Empathy and de-escalation training built in
- Continuous QA on patient-facing calls
Trained on your EHR.
From primary care to hospital scale, behavioral health to home care - our team is trained on every major healthcare platform.
Simple rates. Nothing to hide.
We publish our rates because we're proud of them. No hidden fees, no bait-and-switch. Engagements typically start at 20 hours per week, and every rate includes our HIPAA-compliant technology and the backing of a US-based company.
$8-$13/hour for staffing.
Managed teams custom-priced.
$0
Upfront cost
$0
Implementation fees
$0
Replacement costs
Ready to start?
A HelpSquad engagement starts with a 30-minute discovery call. We map the work you want off your team's plate, pre-qualify candidates, and align on go-live timeline.
Talk with us → https://calendly.com/d/cvss-867-v5y/helpsquad-bpo-intro Call 877-775-3667
Answers before you ask.
What is healthcare BPO?
Healthcare business process outsourcing is end-to-end operational support for practices, groups, DSOs, and hospital systems - covering scheduling, insurance verification, billing, call center coverage, patient communication, and more. A managed service, not a freelance marketplace.
How is HelpSquad healthcare BPO different from a generic BPO?
Our team is built for healthcare from the ground up. HIPAA-compliant by design, trained on healthcare workflows and major EHRs, managed by US-based account leadership, and measured against healthcare-specific metrics (clean-claim rate, A/R aging, no-show reduction).
Are you HIPAA-compliant?
Yes. BAA signed at the company level. Encrypted channels, secure virtual desktops, no copy / paste / download of PHI, per-VA training records, per-engagement access logs, audit-ready reporting.