Healthcare call center teams

Our 24/7 HIPAA-compliant call center teams support practices, groups, DSOs, and hospital systems. These specialty-trained teams handle inbound, outbound, and multi-language needs while being managed by a US-based account team.

From $8/hr · 24/7/365 coverage · HIPAA + BAA at company level · Live in ~2 weeks

Recognized by Clutch

Top 2026 Awards for Claims Processing, Medical Billing, and Virtual Assistants

Verified client reviews

What clients say on Clutch.

5.0

  • "The entire team communicates promptly and with great attention to detail."
    Managing Partner, Vello Property ManagementVerified Review

  • "The distinction here is their personalized level of service and broad technical depth for the cost."
    Product Management Executive, National UniversityVerified Review

  • "I had such a good experience working with them."
    Manager of Customer Success, LiveHelpNow LLCVerified Review

  • "We're impressed with their attention to detail. They've also never done the same mistake twice."
    Executive, Imagine Advanced Dental ArtsVerified Review

  • "I don't have any complaints at all."
    CEO, ReVerbVerified Review

  • "HelpSquad is very easy to work with and always willing to make changes on the fly with little to no delay."
    Director, RestoreVerified Review

  • "Their responsiveness is impressive."
    Director of Marketing, Mason BottleVerified Review

  • "HelpSquad gave us the freedom to focus on more important tasks."
    Manager of Sales, Big Month SurveyVerified Review

  • "The team has been responsive and helpful."
    Department Director, Azzur GroupVerified Review

  • "They listened to our specific needs and tailored a solution that fit us."
    Managing Partner, InsaneLabVerified Review

  • "They are very responsive."
    Owner, New Horizon MoversVerified Review

Why HelpSquad call center teams

Built for healthcare. Not retrofitted.

Four pillars that separate a HelpSquad call center team from a generic BPO answering healthcare phones.

  1. 24/7 inbound and outbound coverage.
    Patient calls, appointment requests, emergency triage, provider-to-provider transfers. Covered day, night, weekends, and holidays. Real humans on the phone - not just IVR options.

  2. HIPAA-compliant by design.
    BAA signed at the company level, encrypted channels, secure agent workstations. Every call recorded and stored per your retention policy. Every agent HIPAA-trained and audited.

  3. Trained on healthcare workflows.
    Agents are drilled on medical terminology, patient-facing empathy, triage escalation, and specialty-specific workflows. This is not a generic CX team answering healthcare phones.

  4. Multi-language support.
    Spanish, Tagalog, Mandarin, and more. Accent-sensitive communication training for patient-facing roles. Matched to the communities your practice actually serves.

HIPAA + hospital-grade compliance

Compliance is the product.

Every call recorded and stored per your retention policy. Every agent HIPAA-trained before they touch a phone queue.

  • BAA signed at the company level - real accountability, real legal recourse.
  • Encrypted voice, chat, and SMS channels; secure agent workstations.
  • Every call recorded; agent QA run weekly against your scorecard.
  • Continuous HIPAA training + ongoing audits on every engagement.

Where call center teams fit

Six common deployments for healthcare call center teams.

  1. Primary care & specialty practice.
    Inbound scheduling, emergency triage, insurance questions, and patient follow-up. Multi-line coverage for practices with high call volume or after-hours overflow.

  2. DSOs & dental groups.
    Centralized scheduling across every office, emergency triage, and new-patient inquiries. Consistent patient experience whether there are three offices or thirty.

  3. Medical groups & hospital systems.
    Access-center overflow, referral and transfer coordination, provider-to-provider routing. Extends your existing access center without new hires.

  4. Behavioral health practices.
    Intake calls, crisis-escalation handling, telehealth tech support, and sliding-scale conversations. Empathy-first training, crisis protocols built in.

  5. Home care & hospice agencies.
    Family calls, referral intake, caregiver coordination, and emergency triage. 24/7 coverage for agencies that cannot afford a dropped call.

  6. Outbound campaigns.
    Appointment reminders, recall campaigns, annual wellness outreach, payer-contract enrollment, lapsed-patient reactivation. TCPA-compliant, documented, measurable.

Call center teams in production

Real patient coverage across phone, chat, and after-hours.

  1. Healthcare / In-home care·Tennessee, USA
    Nearly 50% cost savings. Better patient experience.

    • ~50% reduction in operating cost
    • Improved patient experience metrics across intake and scheduling
    • Internal providers freed to focus on care instead of phone and email coverage

  2. Cosmetic & Surgical Dentistry·Lawrenceville, NJ
    A six-figure A/R recovery in 60 days.

    • $100K+ aged AR recovered in 60 days
    • Patient scheduling live within two weeks of go-live
    • Insurance workflow and patient billing optimized within two months

  3. Medical·Oak Brook, IL
    Nine years of on-brand patient chat.

    • 9+ yrs continuous patient communication partnership
    • On-the-fly protocol updates delivered with no delay
    • Zero escalations on company-values alignment

Transparent pricing

Simple rates. Nothing to hide.

We publish our rates because we're proud of them. No hidden fees, no bait-and-switch.

$8-$13/hour for staffing.

Managed teams custom-priced.

$0
Upfront cost
$0
Implementation fees
$0
Replacement costs

  • Back Office (Digital)
    $8-10 per hour:

    • Digital-only: email + chat
    • Billing, claims, AR, data entry
    • Experienced on your EHR
    • HIPAA BAA + virtual desktop
    • Dedicated account manager

  • Patient-Facing (Voice)
    $10-13 per hour:

    • Phone + video
    • Front desk, scheduling, intake
    • Experienced on your EHR
    • Screened for clear US-patient communication
    • HIPAA BAA + virtual desktop
    • Dedicated account manager

  • Managed Team
    Custom:

    • 3+ VAs: team lead + QA + trainer
    • Fully managed (3+ VAs)
    • Specialty: clinical or RN-equivalent
    • Workforce management, QA, training & coaching
    • Monthly analytics reporting
    • Dedicated account manager

Frequently asked

Answers before you ask.

  • What is a healthcare call center team?
    A dedicated team of HIPAA-trained agents handling inbound calls, outbound campaigns, chat, and SMS for your practice.

  • How are your call center agents different from a generic BPO?
    Our agents are drilled on healthcare workflows: medical terminology, triage escalation, HIPAA, and empathetic patient-facing communication.

  • Are your teams HIPAA-compliant?
    Yes. BAA at the company level, encrypted channels, secure agent workstations, continuous HIPAA training, and audited access logs.

  • Can you cover 24/7?
    Yes. Dedicated teams across multiple shifts. After-hours only, overflow only, or full 24/7 coverage - whatever fits your practice.

  • How much does call center coverage cost?
    $10-13/hour for patient-facing call agents and $8-10/hour for back-office outbound work.

  • What outbound campaigns can you run?
    Appointment reminders, recall campaigns, annual wellness outreach, and lapsed-patient reactivation.

  • Do you support multilingual calls?
    Yes. Spanish, Tagalog, Mandarin, and more. Accent-sensitive training for patient-facing roles.

  • Which EHRs do you integrate with?
    Epic, Cerner, Athena, eClinicalWorks, NextGen, Allscripts, ModMed, SimplePractice, Dentrix, WellSky, and many more.

  • How quickly can you stand up a team?
    Initial pilot coverage can go live in ~2 weeks.