## Healthcare call center teams Our 24/7 HIPAA-compliant call center teams support practices, groups, DSOs, and hospital systems. These specialty-trained teams handle inbound, outbound, and multi-language needs while being managed by a US-based account team. From $8/hr · 24/7/365 coverage · HIPAA + BAA at company level · Live in ~2 weeks --- ## Recognized by Clutch ### Top 2026 Awards for Claims Processing, Medical Billing, and Virtual Assistants ## Verified client reviews ### What clients say _on Clutch._ 5.0 - **"The entire team communicates promptly and with great attention to detail."** Managing Partner, Vello Property ManagementVerified Review - **"The distinction here is their personalized level of service and broad technical depth for the cost."** Product Management Executive, National UniversityVerified Review - **"I had such a good experience working with them."** Manager of Customer Success, LiveHelpNow LLCVerified Review - **"We're impressed with their attention to detail. They've also never done the same mistake twice."** Executive, Imagine Advanced Dental ArtsVerified Review - **"I don't have any complaints at all."** CEO, ReVerbVerified Review - **"HelpSquad is very easy to work with and always willing to make changes on the fly with little to no delay."** Director, RestoreVerified Review - **"Their responsiveness is impressive."** Director of Marketing, Mason BottleVerified Review - **"HelpSquad gave us the freedom to focus on more important tasks."** Manager of Sales, Big Month SurveyVerified Review - **"The team has been responsive and helpful."** Department Director, Azzur GroupVerified Review - **"They listened to our specific needs and tailored a solution that fit us."** Managing Partner, InsaneLabVerified Review - **"They are very responsive."** Owner, New Horizon MoversVerified Review ## Why HelpSquad call center teams ### Built for healthcare. _Not retrofitted._ Four pillars that separate a HelpSquad call center team from a generic BPO answering healthcare phones. 1. **24/7 inbound and outbound coverage.** Patient calls, appointment requests, emergency triage, provider-to-provider transfers. Covered day, night, weekends, and holidays. Real humans on the phone - not just IVR options. 2. **HIPAA-compliant by design.** BAA signed at the company level, encrypted channels, secure agent workstations. Every call recorded and stored per your retention policy. Every agent HIPAA-trained and audited. 3. **Trained on healthcare workflows.** Agents are drilled on medical terminology, patient-facing empathy, triage escalation, and specialty-specific workflows. This is not a generic CX team answering healthcare phones. 4. **Multi-language support.** Spanish, Tagalog, Mandarin, and more. Accent-sensitive communication training for patient-facing roles. Matched to the communities your practice actually serves. ## HIPAA + hospital-grade compliance ### Compliance _is the product._ Every call recorded and stored per your retention policy. Every agent HIPAA-trained before they touch a phone queue. - BAA signed at the company level - real accountability, real legal recourse. - Encrypted voice, chat, and SMS channels; secure agent workstations. - Every call recorded; agent QA run weekly against your scorecard. - Continuous HIPAA training + ongoing audits on every engagement. ## Where call center teams fit ### Six common deployments _for healthcare call center teams._ 1. **Primary care & specialty practice.** Inbound scheduling, emergency triage, insurance questions, and patient follow-up. Multi-line coverage for practices with high call volume or after-hours overflow. 2. **DSOs & dental groups.** Centralized scheduling across every office, emergency triage, and new-patient inquiries. Consistent patient experience whether there are three offices or thirty. 3. **Medical groups & hospital systems.** Access-center overflow, referral and transfer coordination, provider-to-provider routing. Extends your existing access center without new hires. 4. **Behavioral health practices.** Intake calls, crisis-escalation handling, telehealth tech support, and sliding-scale conversations. Empathy-first training, crisis protocols built in. 5. **Home care & hospice agencies.** Family calls, referral intake, caregiver coordination, and emergency triage. 24/7 coverage for agencies that cannot afford a dropped call. 6. **Outbound campaigns.** Appointment reminders, recall campaigns, annual wellness outreach, payer-contract enrollment, lapsed-patient reactivation. TCPA-compliant, documented, measurable. ## Call center teams in production ### Real patient coverage _across phone, chat, and after-hours._ 1. **Healthcare / In-home care·Tennessee, USA** Nearly 50% cost savings. Better patient experience. - ~50% reduction in operating cost - Improved patient experience metrics across intake and scheduling - Internal providers freed to focus on care instead of phone and email coverage 2. **Cosmetic & Surgical Dentistry·Lawrenceville, NJ** A six-figure A/R recovery in 60 days. - $100K+ aged AR recovered in 60 days - Patient scheduling live within two weeks of go-live - Insurance workflow and patient billing optimized within two months 3. **Medical·Oak Brook, IL** Nine years of on-brand patient chat. - 9+ yrs continuous patient communication partnership - On-the-fly protocol updates delivered with no delay - Zero escalations on company-values alignment ## Transparent pricing ### Simple rates. _Nothing to hide._ We publish our rates because we're proud of them. No hidden fees, no bait-and-switch. **$8-$13/hour for staffing.** Managed teams custom-priced. $0 Upfront cost $0 Implementation fees $0 Replacement costs - **Back Office (Digital)** $8-10 per hour: - Digital-only: email + chat - Billing, claims, AR, data entry - Experienced on your EHR - HIPAA BAA + virtual desktop - Dedicated account manager - **Patient-Facing (Voice)** $10-13 per hour: - Phone + video - Front desk, scheduling, intake - Experienced on your EHR - Screened for clear US-patient communication - HIPAA BAA + virtual desktop - Dedicated account manager - **Managed Team** Custom: - 3+ VAs: team lead + QA + trainer - Fully managed (3+ VAs) - Specialty: clinical or RN-equivalent - Workforce management, QA, training & coaching - Monthly analytics reporting - Dedicated account manager ## Frequently asked ### Answers before _you ask._ - **What is a healthcare call center team?** A dedicated team of HIPAA-trained agents handling inbound calls, outbound campaigns, chat, and SMS for your practice. - **How are your call center agents different from a generic BPO?** Our agents are drilled on healthcare workflows: medical terminology, triage escalation, HIPAA, and empathetic patient-facing communication. - **Are your teams HIPAA-compliant?** Yes. BAA at the company level, encrypted channels, secure agent workstations, continuous HIPAA training, and audited access logs. - **Can you cover 24/7?** Yes. Dedicated teams across multiple shifts. After-hours only, overflow only, or full 24/7 coverage - whatever fits your practice. - **How much does call center coverage cost?** $10-13/hour for patient-facing call agents and $8-10/hour for back-office outbound work. - **What outbound campaigns can you run?** Appointment reminders, recall campaigns, annual wellness outreach, and lapsed-patient reactivation. - **Do you support multilingual calls?** Yes. Spanish, Tagalog, Mandarin, and more. Accent-sensitive training for patient-facing roles. - **Which EHRs do you integrate with?** Epic, Cerner, Athena, eClinicalWorks, NextGen, Allscripts, ModMed, SimplePractice, Dentrix, WellSky, and many more. - **How quickly can you stand up a team?** Initial pilot coverage can go live in ~2 weeks.