Better patient experiences start with better support.

Trusted healthcare outsourcing starting at just $8/hour. HIPAA-compliant virtual medical assistants, managed call center teams, medical billing, and AI-powered patient communication - all under one US-managed umbrella. Built for independent practices, medical groups, hospitals, and healthcare startups.

From $8/hr·HIPAA + BAA at company level·11 yrs in healthcare

Recognized by Clutch

Top 2026 Awards for Claims Processing, Medical Billing, and Virtual Assistants

What clients say on Clutch.

Unfiltered, third-party-verified reviews pulled live from our Clutch profile.

5.0

  1. "The entire team communicates promptly and with great attention to detail." - Managing Partner, Vello Property ManagementVerified Review
  2. "The distinction here is their personalized level of service and broad technical depth for the cost." - Product Management Executive, National UniversityVerified Review
  3. "I had such a good experience working with them." - Manager of Customer Success, LiveHelpNow LLCVerified Review
  4. "We’re impressed with their attention to detail. They’ve also never done the same mistake twice." - Executive, Imagine Advanced Dental ArtsVerified Review
  5. "I don’t have any complaints at all." - CEO, ReVerbVerified Review
  6. "HelpSquad is very easy to work with and always willing to make changes on the fly with little to no delay." - Director, RestoreVerified Review
  7. "Their responsiveness is impressive." - Director of Marketing, Mason BottleVerified Review
  8. "HelpSquad gave us the freedom to focus on more important tasks." - Manager of Sales, Big Month SurveyVerified Review
  9. "The team has been responsive and helpful." - Department Director, Azzur GroupVerified Review
  10. "They listened to our specific needs and tailored a solution that fit us." - Managing Partner, InsaneLabVerified Review
  11. "They are very responsive." - Owner, New Horizon MoversVerified Review

Why HelpSquad expanded into healthcare.

Michael Kansky on the road from live chat software to managed virtual medical assistants. Patient communication still has to be human, not just AI.

Specialised support services for medical practices.

Six services wrapped into one managed healthcare outsourcing partnership. Start with one; grow into more as your practice scales.

Comprehensive patient support

Call center and patient service outsourcing across phone, chat, email, and SMS. HIPAA-compliant access, appointment scheduling, insurance verification, and medical billing support.

Healthcare back-office support

Healthcare-trained virtual assistants handling insurance verification, authorizations, data entry, EHR work, and appointment management. Hire one VA or run a full managed team.

AI-powered assistance

AI tools accelerate routine inquiries - appointment requests, FAQs, common triage questions - while humans stay in the loop for anything sensitive or complex.

Marketing & local SEO

Google review management, local SEO optimization, and social engagement to help practices attract patients and build online trust.

Scalable solutions for startups

Virtual front-desk and AI-driven patient interactions that grow with a new practice or healthcare startup. Start small, scale fast.

Technology & compliance

Secure infrastructure, HIPAA-compliant workflows, and direct work inside your EHR and practice management systems. BAA at the company level.

Patients hear empathy. And clear US English.

Every patient-facing VA passes our voice-clarity assessment before reaching your interview round. We screen for accent, tone, and English - because in healthcare, how your team sounds is half the patient experience.

  • Five-dimension voice and writing assessment
  • Neutral accent, empathetic tone, strong English
  • Less than 3% of applicants clear every dimension
  • Bilingual (Spanish, Tagalog) support available

Practice operations, handled.

If your clinicians are doing it, your front desk is drowning in it, or your last vendor dropped the ball on it - we staff for it.

Appointment Scheduling

Phones answered, calendars filled, no-shows reduced. 24/7 if you need it.

Patient Intake

New-patient forms, eligibility, insurance capture - clean before the visit.

Insurance Verification

VOBs, eligibility, benefit breakdowns. Done before the appointment.

Prior Authorization

Documentation, payer follow-up, and approvals on the first try.

Medical Billing & Claims

Posting, EOBs, AR, appeals, collections - the full revenue cycle.

Denial Management

Root-cause review, appeals, resubmissions. Recovered revenue, faster.

After-Hours Coverage

Evenings, weekends, holidays. Your team off-call.

Telehealth Coordination

Setup, reminders, tech-issue triage, no-show recovery.

Medical Scribing

Real-time and async charting. Clinicians out of the EHR after hours.

Healthcare Virtual Assistants in their own words.

Four of the VMAs who represent practices like yours every day. Short intro videos so you see who is on the other side of the phone.

HIPAA-compliant medical VA and outsourcing services.

Six capabilities built into every healthcare engagement.

HIPAA-compliant medical VA & outsourcing

HIPAA-compliant outsourcing to independent medical practices, medical groups, and hospitals. BAA at the company level, not with an offshore VA or agency.

Medical terms & patient communication expert

Virtual assistants well-versed in medical terminology, trained to assist US-based patients with professionalism and empathy.

24/7 healthcare call center & live chat

Round-the-clock support for appointment scheduling, insurance verification, triage, and general inquiries.

Seamless EHR & PMS integration

Agents skilled in Athena, Epic, Cerner, eClinicalWorks, Modernizing Medicine, Tebra, IntakeQ, CareLink, DrChrono, and more.

AI-powered efficiency

Human-in-the-loop AI that speeds routine responses while keeping every sensitive interaction human.

Marketing & social media management

Google review response, local SEO, and strategic patient-facing campaigns that build credibility and growth.

The track record behind the squad.

11 yrs in business. Founder-operated since 2014. US-managed from Doylestown, PA. Top 15 Global BPO (Clutch 2026).

Specialties we serve

Here are some of the specialties we support. Don't see yours? Just ask. We've likely worked with it.

We work in your EHR.

Agents are trained directly inside your existing systems - no workflow rebuild required. A sample of the platforms we support day-to-day.

Healthcare engagements

Three engagements that show the breadth of what HelpSquad Health runs:

  1. In-home care - Tennessee, USA: Nearly 50% cost savings. Better patient experience.

    • ~50% reduction in operating cost
    • Improved patient experience metrics across intake and scheduling

  2. Cosmetic & Surgical Dentistry - Lawrenceville, NJ: A six-figure A/R recovery in 60 days.

    • $100K+ aged AR recovered in 60 days

  3. White-Label Medical Billing - United States: 30+ billers. 100+ claims per rep per day.

    • 100+ claims processed per rep per day

Transparent pricing

We publish our rates because we're proud of them. No hidden fees, no bait-and-switch. Engagements typically start at 20 hours per week, and every rate includes our HIPAA-compliant technology and the backing of a US-based company.

$8-$13/hour for staffing.

Managed teams custom-priced.

24/7 outsourced healthcare support includes

One managed service. Everything inside.

  • Patient support via phone, email, live chat, text, and social media
  • HIPAA, ADA, and PCI-compliant contact center software at no extra cost
  • Expert healthcare support specialists available 24/7

Frequently asked

What is HelpSquad Health? The healthcare-focused arm of HelpSquad - HIPAA-compliant virtual medical assistants, managed call center teams, medical billing, and back-office support for independent medical practices, medical groups, hospitals, and healthcare startups.

Are you HIPAA-compliant? Do you sign a BAA? Yes. HIPAA compliance is the operating model, not a checkbox.

How much does a Virtual Medical Assistant cost? From $8-10/hour for back-office roles and $10-13/hour for patient-facing roles.

Do I interview candidates? Yes. You interview only the top 3% - candidates who clear every dimension of our assessment.

What if the VA is not a fit? No replacement fee. We match you with a different VA at no cost.

Can VAs handle patient-facing calls or only back-office? Both. Philippines-based agents staff patient-facing roles; India-based agents handle back-office and billing.

Is HelpSquad PCI compliant? Yes. PCI DSS SAQ C-VT compliance documentation is available.