# Better patient experiences _start with better support._ Trusted healthcare outsourcing starting at just $8/hour. HIPAA-compliant virtual medical assistants, managed call center teams, medical billing, and AI-powered patient communication - all under one US-managed umbrella. Built for independent practices, medical groups, hospitals, and healthcare startups. From $8/hr·HIPAA + BAA at company level·11 yrs in healthcare Recognized by Clutch Top 2026 Awards for Claims Processing, Medical Billing, and Virtual Assistants ## What clients say _on Clutch._ Unfiltered, third-party-verified reviews pulled live from our Clutch profile. 5.0 1. "The entire team communicates promptly and with great attention to detail." - Managing Partner, Vello Property ManagementVerified Review 2. "The distinction here is their personalized level of service and broad technical depth for the cost." - Product Management Executive, National UniversityVerified Review 3. "I had such a good experience working with them." - Manager of Customer Success, LiveHelpNow LLCVerified Review 4. "We’re impressed with their attention to detail. They’ve also never done the same mistake twice." - Executive, Imagine Advanced Dental ArtsVerified Review 5. "I don’t have any complaints at all." - CEO, ReVerbVerified Review 6. "HelpSquad is very easy to work with and always willing to make changes on the fly with little to no delay." - Director, RestoreVerified Review 7. "Their responsiveness is impressive." - Director of Marketing, Mason BottleVerified Review 8. "HelpSquad gave us the freedom to focus on more important tasks." - Manager of Sales, Big Month SurveyVerified Review 9. "The team has been responsive and helpful." - Department Director, Azzur GroupVerified Review 10. "They listened to our specific needs and tailored a solution that fit us." - Managing Partner, InsaneLabVerified Review 11. "They are very responsive." - Owner, New Horizon MoversVerified Review ## Why HelpSquad _expanded into healthcare._ Michael Kansky on the road from live chat software to managed virtual medical assistants. Patient communication still has to be human, not just AI. ## Specialised support services _for medical practices._ Six services wrapped into one managed healthcare outsourcing partnership. Start with one; grow into more as your practice scales. ### Comprehensive patient support Call center and patient service outsourcing across phone, chat, email, and SMS. HIPAA-compliant access, appointment scheduling, insurance verification, and medical billing support. ### Healthcare back-office support Healthcare-trained virtual assistants handling insurance verification, authorizations, data entry, EHR work, and appointment management. Hire one VA or run a full managed team. ### AI-powered assistance AI tools accelerate routine inquiries - appointment requests, FAQs, common triage questions - while humans stay in the loop for anything sensitive or complex. ### Marketing & local SEO Google review management, local SEO optimization, and social engagement to help practices attract patients and build online trust. ### Scalable solutions for startups Virtual front-desk and AI-driven patient interactions that grow with a new practice or healthcare startup. Start small, scale fast. ### Technology & compliance Secure infrastructure, HIPAA-compliant workflows, and direct work inside your EHR and practice management systems. BAA at the company level. ## Patients hear empathy. _And clear US English._ Every patient-facing VA passes our voice-clarity assessment before reaching your interview round. We screen for accent, tone, and English - because in healthcare, how your team sounds is half the patient experience. - Five-dimension voice and writing assessment - Neutral accent, empathetic tone, strong English - Less than 3% of applicants clear every dimension - Bilingual (Spanish, Tagalog) support available ## Practice operations, _handled._ If your clinicians are doing it, your front desk is drowning in it, or your last vendor dropped the ball on it - we staff for it. ### Appointment Scheduling Phones answered, calendars filled, no-shows reduced. 24/7 if you need it. ### Patient Intake New-patient forms, eligibility, insurance capture - clean before the visit. ### Insurance Verification VOBs, eligibility, benefit breakdowns. Done before the appointment. ### Prior Authorization Documentation, payer follow-up, and approvals on the first try. ### Medical Billing & Claims Posting, EOBs, AR, appeals, collections - the full revenue cycle. ### Denial Management Root-cause review, appeals, resubmissions. Recovered revenue, faster. ### After-Hours Coverage Evenings, weekends, holidays. Your team off-call. ### Telehealth Coordination Setup, reminders, tech-issue triage, no-show recovery. ### Medical Scribing Real-time and async charting. Clinicians out of the EHR after hours. ## Healthcare Virtual Assistants _in their own words._ Four of the VMAs who represent practices like yours every day. Short intro videos so you see who is on the other side of the phone. ## HIPAA-compliant medical VA _and outsourcing services._ Six capabilities built into every healthcare engagement. ### HIPAA-compliant medical VA & outsourcing HIPAA-compliant outsourcing to independent medical practices, medical groups, and hospitals. BAA at the company level, not with an offshore VA or agency. ### Medical terms & patient communication expert Virtual assistants well-versed in medical terminology, trained to assist US-based patients with professionalism and empathy. ### 24/7 healthcare call center & live chat Round-the-clock support for appointment scheduling, insurance verification, triage, and general inquiries. ### Seamless EHR & PMS integration Agents skilled in Athena, Epic, Cerner, eClinicalWorks, Modernizing Medicine, Tebra, IntakeQ, CareLink, DrChrono, and more. ### AI-powered efficiency Human-in-the-loop AI that speeds routine responses while keeping every sensitive interaction human. ### Marketing & social media management Google review response, local SEO, and strategic patient-facing campaigns that build credibility and growth. ## The track record _behind the squad._ 11 yrs in business. Founder-operated since 2014. US-managed from Doylestown, PA. Top 15 Global BPO (Clutch 2026). ## Specialties we serve Here are some of the specialties we support. Don't see yours? Just ask. We've likely worked with it. - [Primary care](/content/specialties/primary-care/index.html) - [Dental](/content/specialties/dental/index.html) - [Ophthalmology](/content/specialties/ophthalmology/index.html) - [Endocrinology](/content/specialties/endocrinology/index.html) - [Gastroenterology](/content/specialties/gastroenterology/index.html) - [Psychiatry](/content/specialties/psychiatry/index.html) - [ABA therapy](/content/specialties/aba-therapy/index.html) - [Home care](/content/specialties/home-care/index.html) ## We work in _your EHR._ Agents are trained directly inside your existing systems - no workflow rebuild required. A sample of the platforms we support day-to-day. ## Healthcare engagements Three engagements that show the breadth of what HelpSquad Health runs: 1. **In-home care - Tennessee, USA:** Nearly 50% cost savings. Better patient experience. - ~50% reduction in operating cost - Improved patient experience metrics across intake and scheduling 2. **Cosmetic & Surgical Dentistry - Lawrenceville, NJ:** A six-figure A/R recovery in 60 days. - $100K+ aged AR recovered in 60 days 3. **White-Label Medical Billing - United States:** 30+ billers. 100+ claims per rep per day. - 100+ claims processed per rep per day ## Transparent pricing We publish our rates because we're proud of them. No hidden fees, no bait-and-switch. Engagements typically start at 20 hours per week, and every rate includes our HIPAA-compliant technology and the backing of a US-based company. **$8-$13/hour for staffing.** Managed teams custom-priced. ### 24/7 outsourced healthcare support includes One managed service. Everything inside. - Patient support via phone, email, live chat, text, and social media - HIPAA, ADA, and PCI-compliant contact center software at no extra cost - Expert healthcare support specialists available 24/7 ## Frequently asked **What is HelpSquad Health?** The healthcare-focused arm of HelpSquad - HIPAA-compliant virtual medical assistants, managed call center teams, medical billing, and back-office support for independent medical practices, medical groups, hospitals, and healthcare startups. **Are you HIPAA-compliant? Do you sign a BAA?** Yes. HIPAA compliance is the operating model, not a checkbox. **How much does a Virtual Medical Assistant cost?** From **$8-10/hour** for back-office roles and **$10-13/hour** for patient-facing roles. **Do I interview candidates?** Yes. You interview only the top 3% - candidates who clear every dimension of our assessment. **What if the VA is not a fit?** No replacement fee. We match you with a different VA at no cost. **Can VAs handle patient-facing calls or only back-office?** Both. Philippines-based agents staff patient-facing roles; India-based agents handle back-office and billing. **Is HelpSquad PCI compliant?** Yes. PCI DSS SAQ C-VT compliance documentation is available.