Clutch 2026 Top Virtual Assistant Company

Medical groups

Centralised support for multi-specialty medical groups.

HelpSquad Health helps multi-specialty medical groups run centralised contact centers, referral management, insurance verification, and group-wide revenue cycle. HIPAA-compliant, trained on your group-standard EHR, and built to absorb new specialties and locations without a hiring spree.

From $8/hr·HIPAA + BAA at company level·Trained on Epic, Cerner, Athena·Per-location go-live ~2 weeks

Recognized by Clutch

Top 2026 Awards for Medical Billing, Virtual Assistants, and Claims Processing

Verified client reviews

What clients say on Clutch.

Unfiltered, third-party-verified reviews pulled live from our Clutch profile.

5.0

  • "The entire team communicates promptly and with great attention to detail."

    • Managing Partner, Vello Property Management

  • "The distinction here is their personalized level of service and broad technical depth for the cost."

    • Product Management Executive, National University

  • "I had such a good experience working with them."

    • Manager of Customer Success, LiveHelpNow LLC

  • "We're impressed with their attention to detail. They've also never done the same mistake twice."

    • Executive, Imagine Advanced Dental Arts

Why HelpSquad for medical groups

One squad. Every specialty.

Four pressure points we hear in every medical-group discovery call. HelpSquad was built for multi-specialty, multi-location operations - quality and consistency at scale.

01

Multi-specialty coordination.

Medical groups span specialties, locations, and referral patterns. A dedicated VA team learns your group's workflows and keeps cross-specialty coordination clean - internal referrals, shared patients, consolidated reporting.

02

Centralised patient access.

24/7 call center and live chat across every specialty. Single brand, consistent patient experience, per-specialty routing under the hood.

03

Cost-effective scaling.

Add specialties or locations without adding full front-desk staff in every office. Managed VA coverage from $10-13/hr patient-facing and $8-10/hr back-office.

04

Standardised revenue cycle.

Uniform insurance verification, billing, and AR follow-up across the whole group. Consistent metrics, consistent collections, consistent reporting to ownership.

Compliance at every specialty, every shift.

HIPAA at group scale means the right controls at every location, not one audit per year. Our VAs are trained and credentialed before they touch any patient record.

  • BAA signed at the company level - covers every VA, every specialty, every location.
  • Encrypted channels, single-user authenticated logins, no PHI leaks.
  • Per-VA training records, per-location access logs, group-wide compliance reporting.
  • Continuous HIPAA training and compliance audits on every engagement.

Practice operations, handled.

If your clinicians are doing it, your front desk is drowning in it, or your last vendor dropped the ball on it - we staff for it.

Appointment Scheduling

Phones answered, calendars filled, no-shows reduced. 24/7 if you need it.

Patient Intake

New-patient forms, eligibility, insurance capture - clean before the visit.

Insurance Verification

VOBs, eligibility, benefit breakdowns. Done before the appointment.

Prior Authorization

Documentation, payer follow-up, and approvals on the first try.

Medical Billing & Claims

Posting, EOBs, AR, appeals, collections - the full revenue cycle.

Denial Management

Root-cause review, appeals, resubmissions. Recovered revenue, faster.

After-Hours Coverage

Evenings, weekends, holidays. Your team off-call.

Telehealth Coordination

Setup, reminders, tech-issue triage, no-show recovery.

Medical Scribing

Real-time and async charting. Clinicians out of the EHR after hours.

How we support medical groups

Six ways we show up.

Six concrete lanes of support. Roll out one group-wide, or layer per-specialty as you grow.

01

Multi-specialty contact center.

Central phone number or per-specialty routing - either way staffed by a dedicated group team. New-patient scheduling, referral management, and inquiry handling consistent across every specialty.

02

Referral management across specialties.

Internal referrals tracked from request to first visit. External referrals acknowledged, scheduled, and documented - so warm handoffs stay warm across the group.

03

Centralised insurance verification.

One workflow, every specialty, every location. 24-48 hour lead time on every appointment. Pre-auths submitted cleanly for specialty visits and procedures.

04

Cross-location scheduling & coverage.

Patients see the right specialist at the right location with the right prep. Shift coverage absorbs call-outs without cascading to the clinical team.

05

Group-wide billing, claims & AR.

Standardised coding, claims submission, denial follow-up, and aging AR across specialties. 87% first-appeal success rate and consistent A/R aging across the group.

06

Group marketing & local SEO.

Per-location Google Business Profile management, review responses, and local SEO. Group-wide reporting with per-location accountability.

Services at a glance

Everything a medical group actually needs.

Six service categories. Mix and match per specialty, per location, or group-wide.

01Group Virtual Assistants
Dedicated VA team of HIPAA-trained agents. Trained on group-wide SOPs, EHR, and specialty-specific workflows. Scale per practice or per specialty.

02Multi-Specialty Contact Center
24/7 coverage across every specialty and location. Multi-language, HIPAA-compliant, real-time reporting with per-specialty breakdowns.

03Managed Group BPO
Fully managed back-office and front-desk operations for medical groups. Insurance verification, billing, AR, referral management, HR, and more.

04Medical Billing & Claims
Specialty-specific coding, claims submission, denial follow-up, and secondary insurance chase. Integrated with your EHR and clearinghouse.

05Live Chat Support
24/7 HIPAA-compliant chat across every specialty. Integrated with your EHR, online scheduler, and central patient portal.

06Marketing & Patient Engagement
Local SEO, Google Business Profile management, review campaigns, and patient outreach. Built for multi-location medical groups.

Group EHR integration

Trained on your group EHR.

Medical groups standardise EHR where they can and live with mixed environments where they must. Our VAs work directly inside your existing systems - any mix, any specialty.

  • Centralised scheduling with per-specialty templates, group-wide rules, and consolidated reporting.
  • Standardised insurance verification - same SOP, same lead time, every specialty, every location.
  • Group-wide revenue cycle running on standard coding, claims, denials, and AR cadence.

A 25+ provider practice cut cost nearly 50%.

A Tennessee in-home care practice running on a HelpSquad squad of six embedded patient reps plus a team lead - the same managed-team model that scales cleanly across multi-provider medical groups.

Transparent pricing

Simple rates. Nothing to hide.

We publish our rates because we're proud of them. No hidden fees, no bait-and-switch. Engagements typically start at 20 hours per week, and every rate includes our HIPAA-compliant technology and the backing of a US-based company.

$8-$13/hour for staffing.

Managed teams custom-priced.

$0

Upfront cost

$0

Implementation fees

$0

Replacement costs

Back Office (Digital)

$ 8-10

per hour | digital-only · email + chat

  • Billing, claims, AR, data entry
  • Admin, research, scribe
  • Experienced on your EHR
  • HIPAA BAA + virtual desktop
  • Dedicated account manager

Most popular

Patient-Facing (Voice)

$ 10-13

per hour · phone + video

  • Front desk, scheduling, intake
  • Experienced on your EHR
  • Screened for clear US-patient communication
  • HIPAA BAA + virtual desktop
  • Dedicated account manager