### Clutch 2026 Top Virtual Assistant Company

#### Medical groups

# Centralised support _for multi-specialty medical groups._
HelpSquad Health helps multi-specialty medical groups run centralised contact centers, referral management, insurance verification, and group-wide revenue cycle. HIPAA-compliant, trained on your group-standard EHR, and built to absorb new specialties and locations without a hiring spree.

From $8/hr·HIPAA + BAA at company level·Trained on Epic, Cerner, Athena·Per-location go-live ~2 weeks

### Recognized by Clutch
Top 2026 Awards for Medical Billing, Virtual Assistants, and Claims Processing

### Verified client reviews

## What clients say _on Clutch._
Unfiltered, third-party-verified reviews pulled live from our Clutch profile.

5.0

- "The entire team communicates promptly and with great attention to detail."
  - Managing Partner, Vello Property Management

- "The distinction here is their personalized level of service and broad technical depth for the cost."
  - Product Management Executive, National University

- "I had such a good experience working with them."
  - Manager of Customer Success, LiveHelpNow LLC

- "We're impressed with their attention to detail. They've also never done the same mistake twice."
  - Executive, Imagine Advanced Dental Arts

### Why HelpSquad for medical groups

## One squad. _Every specialty._
Four pressure points we hear in every medical-group discovery call. HelpSquad was built for multi-specialty, multi-location operations - quality and consistency at scale.

01

### Multi-specialty coordination.
Medical groups span specialties, locations, and referral patterns. A dedicated VA team learns your group's workflows and keeps cross-specialty coordination clean - internal referrals, shared patients, consolidated reporting.

02

### Centralised patient access.
24/7 call center and live chat across every specialty. Single brand, consistent patient experience, per-specialty routing under the hood.

03

### Cost-effective scaling.
Add specialties or locations without adding full front-desk staff in every office. Managed VA coverage from $10-13/hr patient-facing and $8-10/hr back-office.

04

### Standardised revenue cycle.
Uniform insurance verification, billing, and AR follow-up across the whole group. Consistent metrics, consistent collections, consistent reporting to ownership.

## Compliance _at every specialty, every shift._
HIPAA at group scale means the right controls at every location, not one audit per year. Our VAs are trained and credentialed before they touch any patient record.

- BAA signed at the company level - covers every VA, every specialty, every location.
- Encrypted channels, single-user authenticated logins, no PHI leaks.
- Per-VA training records, per-location access logs, group-wide compliance reporting.
- Continuous HIPAA training and compliance audits on every engagement.

## Practice operations, _handled._
If your clinicians are doing it, your front desk is drowning in it, or your last vendor dropped the ball on it - we staff for it.

**Appointment Scheduling**

Phones answered, calendars filled, no-shows reduced. 24/7 if you need it.

**Patient Intake**

New-patient forms, eligibility, insurance capture - clean before the visit.

**Insurance Verification**

VOBs, eligibility, benefit breakdowns. Done before the appointment.

**Prior Authorization**

Documentation, payer follow-up, and approvals on the first try.

**Medical Billing & Claims**

Posting, EOBs, AR, appeals, collections - the full revenue cycle.

**Denial Management**

Root-cause review, appeals, resubmissions. Recovered revenue, faster.

**After-Hours Coverage**

Evenings, weekends, holidays. Your team off-call.

**Telehealth Coordination**

Setup, reminders, tech-issue triage, no-show recovery.

**Medical Scribing**

Real-time and async charting. Clinicians out of the EHR after hours.

## How we support medical groups

## Six ways _we show up._
Six concrete lanes of support. Roll out one group-wide, or layer per-specialty as you grow.

01

### Multi-specialty contact center.
Central phone number or per-specialty routing - either way staffed by a dedicated group team. New-patient scheduling, referral management, and inquiry handling consistent across every specialty.

02

### Referral management across specialties.
Internal referrals tracked from request to first visit. External referrals acknowledged, scheduled, and documented - so warm handoffs stay warm across the group.

03

### Centralised insurance verification.
One workflow, every specialty, every location. 24-48 hour lead time on every appointment. Pre-auths submitted cleanly for specialty visits and procedures.

04

### Cross-location scheduling & coverage.
Patients see the right specialist at the right location with the right prep. Shift coverage absorbs call-outs without cascading to the clinical team.

05

### Group-wide billing, claims & AR.
Standardised coding, claims submission, denial follow-up, and aging AR across specialties. 87% first-appeal success rate and consistent A/R aging across the group.

06

### Group marketing & local SEO.
Per-location Google Business Profile management, review responses, and local SEO. Group-wide reporting with per-location accountability.

### Services at a glance

## Everything a medical group _actually needs._
Six service categories. Mix and match per specialty, per location, or group-wide.

01**Group Virtual Assistants**  
Dedicated VA team of HIPAA-trained agents. Trained on group-wide SOPs, EHR, and specialty-specific workflows. Scale per practice or per specialty.

02**Multi-Specialty Contact Center**  
24/7 coverage across every specialty and location. Multi-language, HIPAA-compliant, real-time reporting with per-specialty breakdowns.

03**Managed Group BPO**  
Fully managed back-office and front-desk operations for medical groups. Insurance verification, billing, AR, referral management, HR, and more.

04**Medical Billing & Claims**  
Specialty-specific coding, claims submission, denial follow-up, and secondary insurance chase. Integrated with your EHR and clearinghouse.

05**Live Chat Support**  
24/7 HIPAA-compliant chat across every specialty. Integrated with your EHR, online scheduler, and central patient portal.

06**Marketing & Patient Engagement**  
Local SEO, Google Business Profile management, review campaigns, and patient outreach. Built for multi-location medical groups.

## Group EHR integration

## Trained on _your group EHR._
Medical groups standardise EHR where they can and live with mixed environments where they must. Our VAs work directly inside your existing systems - any mix, any specialty.

- Centralised scheduling with per-specialty templates, group-wide rules, and consolidated reporting.
- Standardised insurance verification - same SOP, same lead time, every specialty, every location.
- Group-wide revenue cycle running on standard coding, claims, denials, and AR cadence.

### A 25+ provider practice _cut cost nearly 50%._
A Tennessee in-home care practice running on a HelpSquad squad of six embedded patient reps plus a team lead - the same managed-team model that scales cleanly across multi-provider medical groups.

Transparent pricing

## Simple rates. _Nothing to hide._
We publish our rates because we're proud of them. No hidden fees, no bait-and-switch. Engagements typically start at 20 hours per week, and every rate includes our HIPAA-compliant technology and the backing of a US-based company.

**$8-$13/hour for staffing.**

Managed teams custom-priced.

$0

Upfront cost

$0

Implementation fees

$0

Replacement costs

Back Office (Digital)

$ 8-10

per hour | digital-only · email + chat

- Billing, claims, AR, data entry
- Admin, research, scribe
- Experienced on your EHR
- HIPAA BAA + virtual desktop
- Dedicated account manager

**Most popular**

Patient-Facing (Voice)

$ 10-13

per hour · phone + video

- Front desk, scheduling, intake
- Experienced on your EHR
- Screened for clear US-patient communication
- HIPAA BAA + virtual desktop
- Dedicated account manager